GOOD TO KNOW
A few good questions.
Clear answers for business buyers and household shoppers.
Who can request a wholesale account?+
Grocers, cafés, smoothie bars, gyms, restaurants and other commercial buyers can apply. We review your business, product needs and receiving location before approving account access.
How do I see wholesale pricing?+
Approved buyers see the prices and case packs available to their company. Account approval and delivery-route approval are separate decisions.
Where do you deliver?+
Home delivery eligibility and retail pricing depend on your ZIP. Wholesale delivery follows approved routes. Refrigerated freight outside those routes is quoted separately after review; a quote request does not confirm service or a delivery date.
Is delivery included?+
Delivery is included only when your current quote explicitly says so. Minimums, location, product requirements and order eligibility may apply. Freight charges are shown separately when a freight quote is required.
Is there a minimum order?+
The applicable minimum is shown for your account, delivery location and current basket. If your basket is below the minimum, the cart explains what remains before checkout.
Can I shop for my home?+
Yes. Use Shop for Home and enter your ZIP to see eligible products and location-based prices. Your full address and current delivery options are checked at checkout.
How do I check ingredients and allergens?+
Use the current manufacturer label. Product pages show verified ingredient and allergen information when supplied. If those details are unavailable, contact us before ordering; do not assume a product is suitable for a dietary requirement.
Will you substitute an item?+
Choose your substitution preference at checkout. When contact is required, a proposed replacement needs your approval before it is included.
What if something is wrong with my order?+
Keep the packaging and product label when possible, and contact us with the order reference and a description of the issue. Include photographs if available. We will review the issue and explain the applicable next steps.
Can I reorder or arrange recurring orders?+
Reorder starts a new cart from a previous order and rechecks current prices, availability and delivery eligibility. Recurring ordering and invoice terms are available only when explicitly enabled for your business.