Start with your order reference
Contact support with the order number, affected items and a clear description of the issue. Photographs of the product, packaging and label can help the review.
Damaged or temperature-concerned products
Do not consume products you believe may be unsafe. Retain the label and packaging when practical and describe the condition on arrival.
Refrigerated-food returns
Do not send refrigerated products back without instructions. The appropriate resolution depends on the issue and applicable policy. Confirmed return eligibility, reporting windows and refund handling must be published before launch.
Refunds and replacements
No automatic refund or replacement is promised by submitting an issue. Support will review the information and explain the available resolution. Any statutory rights remain applicable.